Industry: Information technology
Business: IT service provider
As IT service providers seek to expand business and take on mounting customer security requirements, some are exploring developing cybersecurity programs. Unfortunately, building and staffing a security operations center (SOC) is cost prohibitive and unduly challenging given the current 3.4M global cybersecurity workforce shortage.
Many are moving to collaboratively managed software solutions, like Pillr. Co-managed solutions allow MSPs to meet the 27/7/365 security monitoring needs of their customer base, while developing internal cybersecurity expertise and remaining attentive to costs.
Pillr SOC team response: Security analysts partner to verify event severity
As a part of its always-on security operations practice, Pillr SOC analysts identified an at-risk organization among a partner’s managed customer environments. The customer organization, an international toy company, had been breached via port 3389 through the use of brute force tactics.
Immediately following confirming the connection, the Pillr SOC team contacted the service provider through both email and phone to take on collaborative remediation.
Investigation: Realizing the value of always-on collaboration
Honing in on the event on the platform, the Pillr SOC team uncovered indicators the attacker was attempting to pivot through the network—after gaining access to one machine, they were attempting to move to another. Pillr advised the MSP to take the machine offline, followed by reimaging and resetting user credentials.
Additional research by Pillr threat hunters showed the bad actors had employed known-bad IP addresses and utilized wordlists, inputting multiple usernames until they gained access.
Within 48 hours, the united teams had effectively halted the breach in partnership with the customer’s embedded IT division.
Solution: MSP delivers compelling customer service with the 24/7/365 SOC service and support of Pillr
Within 48 hours, the united teams had effectively halted the breach in partnership with the customer’s embedded IT division. Now, to assess the impact. Using data analysis and investigation tooling on the platform, Pillr security analysts and threat hunters were able to identify the point of weakness in the customer’s system and determine the entry time of the bad actor—even charting their path following entry.
The SOC team then held a postmortem with the MSP, sharing insight into their findings and ensuring the partner was prepared to represent the value they delivered working in tandem with Pillr. To date, it appears no data was exfiltrated as a result of the breach given the close collaboration of Pillr and the MSP.
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